Returns & Exchange

FAQs Page

For any return or exchange, all products must:

  • Be new, unworn, & unwashed. No make-up, deodorant, or other stains
  • Be free of pet hair. Excessive pet hair will incur a $6 cleaning fee 
  • Have original tags attached. Removing tags indicates the product(s) have been worn/washed

Please note, we reserve the right to refuse worn or damaged merchandise.

Customers who choose to keep the items deemed non-refundable for the above reasons, even after shipping the products to us, are responsible for the cost of getting the item(s) shipped back.


Returns are accepted within 30 days of purchase date. All returns for refunds are subject to a $4 fee per shipping label. 

Receiving Your Refund
Upon receiving your returned item(s), a refund will be issued to the original form of payment, equal to the product price. Original shipping costs are non-refundable, except in the case of faulty or damaged items.

Start A Return

Return Instruction:

1. Click here to access our Returns Portal

2. Select the item you’re sending back and request a refund

3.  Print Packing Slip and include inside package

4.  Print your return label and mail back the original item using the original packaging

5. Once received, we’ll refund the full balance back to your original $$ (minus original shipping charge & return fee)



We offer 1 free exchange per order.  Exchanges are accepted within 30 days from purchase date. 

Instant Exchange
With our instant exchange system, your new order is placed immediately.

When you place an instant exchange, a temporary pre-authorized hold is put on your card for the product amount until we receive your unwanted items. You are only charged if the return isn't received within 14 days of submitting the exchange request.

Start An Exchange

Exchange Instruction:

1. Click here to access our Returns/Exchanges Portal

2. Select the item you’re sending back

3. You’ll be prompted to select a new size, color or style

4. Print Packing Slip & include in package

5. Print your return label & mail back the original item