Returns & Exchange

What is your return policy?

Returns are accepted within 30 days of purchase date. All returns are subject to a $4 fee per shipping label.

Returns must be in new, unworn & unwashed condition and be free of make-up, deodorant, or other liquid stains. A quick try-on is cool but wearing it to the hospital or clinic is not.

All original tags must be attached.

We reserve the right to refuse worn or damaged merchandise.

We will issue a refund once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund.

Original shipping costs are non-refundable, except in the case of faulty or damaged items.

Refunds are issued to the original form of payment and will be in the amount of the product price minus the original shipping cost.

Your happiness is our #1 priority.  We stand by our product 100%.  If you have a problem, we will solve it.  

To start a return, click here to begin the process.

What is your exchange policy?

We offer 1 free exchange per order.

To start an exchange, click here to begin the process.

How long does as return or exchange take?

From start to finish, please give your refund/exchange 7-14 days to get back to you.

Returns may take up to 5 business days plus 3-4 days for processing. Once we have your items checked, we will send the refund or exchange items your way.

How do I start a return?

1. Click here to access our Returns/Exchanges Portal

2. Select the item you’re sending back and request a refund

3. Print your return label and mail back the original item using the original packaging

4. Once received, we’ll refund the full balance back to your original $$ (minus original shipping charge & return fee)

*All returns are subject to a $4 fee for Returns Shipping Label.

All original tags must be attached.

We reserve the right to refuse worn or damaged merchandise for return.

How do I start an exchange?

1. Click here to access our Returns/Exchanges Portal

2. Select the item you’re sending back

3. You’ll be prompted to select a new size, color or style

4. Print your return label and mail back the original item

5. We’ll ship the new item to you right away

All original tags must be attached.

We reserve the right to refuse worn or damaged merchandise for exchange.


Can I make changes to my order after it’s been placed?

We process our orders quickly. If you write to us within an hour or so after you placed the order for item adjustments or address changes, we will do our best to make any changes. Once your order is shipped, we cannot make any changes.

I have a question about my order, what should I do?

Drop us a line at! We are happy to answer any questions.

Do you offer gift cards?

We offer LAGO e-gift cards! Digital gift cards will be emailed to you and from there you can send to the recipient.

Final Sales

During this sale of 20 - 30% off retail pricing (Charcoal and Denim) we cannot accept returns or exchanges. We will honor an exchange if the item is damaged during transport or an incorrect size was shipped.

Shipping & Delivery

Where do you ship?

We only ship within the United States, including Alaska, Hawaii and Puerto Rico.

How much does shipping cost?

For orders that are less than $79, shipping is $8.

How long does shipping usually take?

Orders typically ship within 1 to 2 business days. Shipping times usually range from 1 to 4 business days.

During large sale periods, Black Friday and Christmas seasons, please allow 1 to 4 business days extra to process your order on top of shipping time.

I got my order and something is wrong, what do I do?

We're sorry to hear that. Please email us at If the item is defective, damaged or incorrect we'll need a photo when you contact us to help. Please note, LAGO is not responsible for any lost or stolen packages.

Why is my tracking number showing my package is delivered when it hasn’t been?

There are rare occasions the shipping carriers (FedEx, USPS) may mark your items as delivered when they have not actually arrived at your destination. If this happens, please wait 3 full business days to see if your package arrives. Also, we suggest you check with your neighbors as sometimes carriers accidentally deliver to the wrong address. If your package does NOT arrive after the 3rd day, please contact us at

My package has been lost or stolen, now what?

Please note we cannot be responsible for packages that are lost or stolen after being delivered.

We provide tracking information in our shipment confirmation that allows you to track your package and verify its delivery. If you still have not received your package after 3 business days post promised delivery date, please contact us at

My package was delivered to the wrong address. Now what?

If the shipping address was incorrectly entered during checkout, the order is not eligible for reimbursement or replacement if delivered to the incorrect location. This includes incorrect auto-population of a shipping address through a third-party payment provider such as PayPal, ApplePay, Afterpay, etc. We strongly encourage customers to verify all order details are correct prior to placing your order.

Payments & Discounts

Can I use more than 1 discount?

Only 1 promotion, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. During our sale periods, other discount codes are not stackable with any running promotions.

Do you offer price adjustments?

Sorry! Our sale offers are available for a limited time only and we are not able to offer price adjustments.

My discount code does not work!

Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working, please let us know at

Limited Time Percentage Discounts

Percentage off sitewide applies to original price on all items with the exception of gift cards. Discount cannot be combined with any other offer or applied to any previous orders. Offers are valid from select dates 9:00 a.m. PT through end dates 11:59 p.m. PT. Discount does not include taxes and shipping. Final sales are marked. All terms subject to change at any time without notice.

Subscribe to our newsletter